PRIVACY POLICY
Tim & Co Energy (Pty) Ltd
Effective Date: 24 June 2026
Tim & Co Energy (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and other applicable laws.
By using our website, products, or services, you consent to the practices described in this Privacy Policy.
1. WHO WE ARE
Tim & Co Energy (Pty) Ltd provides energy-related services including:
- Solar PV Design and Installation
- Solar Operations & Maintenance (O&M)
- Electrical Services
- EV Charging Solutions
- Energy Consulting
- Energy Efficiency Services
Contact Details
Company: Tim & Co Energy (Pty) Ltd
Phone: 083 305 9598
Email: info@timandco.co.za
Website: www.timandco.co.za
2. INFORMATION WE COLLECT
We may collect the following personal information:
Personal Information
- Full name
- Identity or registration number
- Physical and postal address
- Email address
- Telephone number
- Company information
- Job title
Financial Information
Where applicable for financing applications:
- Income information
- Banking details
- Credit information
- Supporting financial documents
Technical Information
When visiting our website:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and tracking information
Service Information
- Site inspection information
- Energy consumption data
- Property information
- System performance information
- Maintenance records
3. HOW WE COLLECT INFORMATION
We collect information when you:
- Complete contact forms
- Request quotations
- Apply for financing
- Subscribe to newsletters
- Contact us via phone, email, WhatsApp, or social media
- Use our website
- Engage our services
We may also receive information from:
- Financing partners
- Credit providers
- Public databases
- Service providers
- Business partners
4. PURPOSE OF COLLECTING INFORMATION
We collect and process personal information to:
- Provide quotations and proposals
- Deliver products and services
- Conduct site assessments
- Process financing applications
- Verify identity and eligibility
- Communicate with customers
- Provide customer support
- Manage warranties and maintenance
- Improve our products and services
- Comply with legal and regulatory obligations
- Prevent fraud and unlawful activities
5. SOLAR FINANCE APPLICATIONS
Where you apply for solar financing, your information may be shared with approved finance institutions and lenders for the purpose of:
- Assessing creditworthiness
- Processing finance applications
- Conducting affordability assessments
- Complying with regulatory requirements
By submitting a finance application, you consent to the sharing of relevant information with participating finance providers.
6. INFORMATION SHARING
We do not sell your personal information.
We may share information with:
- Finance providers
- Installation teams and contractors
- Payment processors
- Legal and professional advisors
- Government authorities where required
- Technology and hosting providers
All third parties are required to maintain appropriate security and confidentiality measures.
7. COOKIES AND WEBSITE TRACKING
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Enhance user experience
- Deliver relevant marketing content
Users may disable cookies through their browser settings; however, some website functionality may be affected.
8. DATA SECURITY
We implement appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Theft
- Misuse
- Disclosure
- Alteration
While we strive to protect your information, no electronic transmission or storage system can be guaranteed as completely secure.
9. DATA RETENTION
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce agreements
Information no longer required will be securely deleted or anonymised.
10. YOUR RIGHTS
Under POPIA, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of information where applicable
- Object to processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
Requests may be submitted to:
Email: info@timandco.co.za
11. MARKETING COMMUNICATIONS
We may send marketing communications regarding:
- Solar solutions
- Electrical services
- EV charging solutions
- Promotions and special offers
- Industry updates
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage users to review their privacy policies.
13. CHILDREN’S PRIVACY
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without appropriate consent.
14. CHANGES TO THIS PRIVACY POLICY
We reserve the right to amend this Privacy Policy from time to time. Updated versions will be published on our website with the revised effective date.
15. CONTACT US
For questions regarding this Privacy Policy or the processing of personal information, please contact:
Tim & Co Energy (Pty) Ltd
📞 083 305 9598
📧 info@timandco.co.za
🌐 www.timandco.co.za
Tim & Co Energy is committed to protecting your privacy while delivering innovative Solar, Electrical, and EV Charging solutions that power a sustainable future. ⚡☀️🔋